Privacy Policy · MB Design & Build Ltd

This Privacy Policy explains how MB Design and Build Limited ("we", "us", "our") collects, uses and protects your personal information when you visit mbdesignandbuild.co.uk or use our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

MB Design and Build Limited is the data controller for the personal information we hold about you.

Company: MB Design and Build Limited
Company number: 13067281
VAT number: 375604189
Registered office: Yew Tree Cottage, Scot Lane, Chew Stoke BS40 8UW
Email: info@buildbymb.co.uk
Phone: 07879 443073

2. Information we collect

We collect information you provide directly when you contact us, request a quote, or instruct us on a project, including:

Name, email address, phone number and site postcode
Project details (type, scope, budget, timeframe)
Correspondence and meeting notes
Photos and drawings you share with us
Where applicable: payment details and contract documentation

We also collect limited technical information automatically when you visit our website, including IP address, browser type, device type, pages viewed and time spent on each page (see our Cookie Policy).

3. How we use your information

We use your personal information for the following purposes:

To respond to enquiries, answering questions and providing quotes (legal basis: legitimate interests / pre-contract steps)
To deliver our services, managing projects, contracts, invoicing, communications (legal basis: contract performance)
To meet legal obligations, accounting, tax, building regulations, health & safety records (legal basis: legal obligation)
To improve our website, analytics on website usage (legal basis: consent, where set via the cookie banner)
To send occasional updates, only where you've explicitly opted in (legal basis: consent)

4. Sharing your information

We do not sell your personal information. We share it only with:

Sub-contractors and trades engaged to deliver your project
Architects, engineers and consultants where required for the project
Building control bodies, planning authorities and statutory inspectors
Our accountants, insurers and professional advisers
Our IT providers (email, file storage, accounting software)
HMRC and other regulators where legally required

All third parties are bound by confidentiality and data protection obligations.

5. How long we keep it

We keep enquiry data for up to 24 months. Project records are kept for 12 years (the limitation period for actions under contract under English law). Accounting records are kept for 6 years per HMRC requirements. Marketing consent records are kept until consent is withdrawn.

6. Your rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion (subject to our legal retention obligations)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email info@buildbymb.co.uk. We respond within one calendar month.

7. Security

We use industry-standard technical and organisational measures to protect your information against unauthorised access, loss or misuse. These include encrypted email, two-factor authentication on cloud storage, and access controls.

8. International transfers

Some of our service providers (e.g. cloud storage and email) are based outside the UK and EEA. Where this is the case, transfers are protected by UK adequacy decisions or standard contractual clauses.

9. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version is always available on this page, with the date last updated shown above.

10. Contact us

For privacy questions or to exercise your rights, contact us at info@buildbymb.co.uk or write to: MB Design and Build Limited, Yew Tree Cottage, Scot Lane, Chew Stoke BS40 8UW.